In the past several days I had been trying to trouble shoot why a follower (“Ms. iPhone”) on Twitter cannot get to iTunes Store from her iPhone. This was the iPhone 3G model on the 3 HK, Apple’s carrier partner in Hong Kong, network.
Ms. iPhone finally complaint to 3 HK Customer Service, and today she tells me what 3 HK Customer Service has told her:
All iPhones purchased in Hong Kong cannot access iTunes Store. The only iPhones that can access the iTunes Store are iPhones purchased outside of Hong Kong and hacked for used in Hong Kong.
What a ridiculous statement.
As many of you know Ms. iPhone’s problem with her iPhone not having access to iTunes Store (music and movies) via the iTunes application on her iPhone is not because she bought her iPhone in Hong Kong. Ms. iPhone problem is that her iTunes Store account is with iTunes Store Hong Kong and iTunes Store HK does not have a music and movie section.
Continue reading “3 HK Underhanded Tactics & Ridiculous Info to Customers”