Technology Not Always the Solution

Having worked in the technology field for the past 17 years and an avid gadget guy, I am the first to admit that a technical solution is not always the best solution.

Some times a pen and paper is the right solution.

Take for example, a widow in Ohio, United States, rented a rotary telphone (remember those?) for 40 years and paid a total of USD14,000.00 for it over the period. AT&T was charging this lady USD29.95 a quarter for the service.

When her relatives found out, they helped her switched to the new digital service. Although the new service from AT&T saved her money every month, she insisted that she wants the rotary telephone back.

The moral of the story is that sometimes the best solution is not about cost savings. The right solution is what fits the needs and requirements of the end-user.

In my experience, the above concept is often very difficult to convince CFOs or Financial Controllers of companies. These individuals job is to reduce cost and increase revenue. It is human nature to take the shortest path or the path with least resistance.

I am not saying that all corporations are as I had described above but there are just too many.

Until more corporations figure out the balance the loser in this game are the end-users.

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